Frequently Asked Questions
Can't find an answer? Call us on +234 81759 60804.
Orders & Shopping
How do I place an order?+
Browse our shop, add items to your cart, then proceed to checkout. You can pay securely online or request a manual payment.
Can I modify or cancel my order after placing it?+
Please contact us as soon as possible via phone or Instagram. We can modify or cancel orders that haven't been dispatched yet.
Do you offer wholesale or bulk pricing?+
Yes! We offer wholesale deals for bulk orders. Please reach out to us directly via phone or Instagram for wholesale enquiries.
Shipping & Delivery
How long does delivery take?+
Delivery typically takes 2–5 business days within Lagos and 3–7 business days for other states in Nigeria.
Do you offer free shipping?+
Yes — orders over ₦500,000 qualify for free shipping. Shipping fees for smaller orders are calculated at checkout based on your location.
Can I pick up my order in person?+
Absolutely! You can pick up your order from our store at 8B Sumbo Jibowu Street, Off Awolowo Road, Ikoyi.
Payments
What payment methods do you accept?+
We accept all major debit/credit cards and bank transfers through our secure payment gateway. Manual bank transfer payments are also supported.
Is it safe to pay online?+
Yes. All online payments are processed through a 100% secure, encrypted payment system.
Can I use my wallet balance to pay?+
Yes! If you have a wallet balance (e.g. from a refund), it can be applied at checkout.
Returns & Exchanges
What is your return policy?+
We accept returns within 7 days of delivery for items in their original, unworn condition with tags attached. See our Return & Exchange Policy for full details.
How do I initiate a return?+
Log into your account, go to your Orders, and select the item you'd like to return. Alternatively, contact us via phone or Instagram.